Parent Help Centre

Simple, trusted guidance to support your child’s learning journey.

Pre-Sale Questions

How do I get started with Rurera after signing up?
How do I introduce Rurera to my child for the first time?
Is there a tutorial or guide to help my child navigate the platform?
Does Rurera integrate with other learning platforms my child uses?
How can I guide my child through their first learning path on Rurera?
Are there introductory lessons to help my child understand how to use Rurera?
Can I customize the learning experience for my child during onboarding?
Is there a free trial and how long does it last?
What payment methods are accepted for subscriptions?
What steps does Rurera take to protect student data privacy?

Onboarding

How does the onboarding process work for parents and children?
How do I ensure my child is set up correctly to use Rurera at home?
How long does the onboarding process take?

Sign-up and Sign-in

How do I create a student account for my child?
Can I have multiple child accounts under one parent account?
What should I do if I forget my login credentials?
Is there a parent portal to monitor my child’s activities?

Account Settings

How do I update or change my child's account information?
Can I set content restrictions and time limits based on my child's age or learning level?

Usage Guidelines

How can I customize the learning content for my child?
Are there tips for motivating my child to complete tasks regularly?
How do I monitor my child's learning progress on Rurera?
Can I limit my child’s time on the platform and set goals for specific tasks?

Assessment and Tracking

How can I see my child’s progress reports and identify areas of struggle?
How do I access weekly or monthly summaries of my child’s learning?
Can I track the time my child spends on each activity?

Subscriptions and Pricing

What are the costs associated with using Rurera for my child?
Can I upgrade, downgrade, or switch subscription plans?
Are there family discounts for multiple children?
How will I be billed, and is there an auto-renewal option?

Training Resources

Can I attend training sessions or webinars to learn more?
Are there resources or tutorials to help parents and children get started with Rurera?

Updates and Notifications

Will I be notified of platform updates or new features?
Can I customize notifications related to my child's progress?
Are there notifications when my child completes milestones?

Security and Privacy

How secure is my child’s personal information on Rurera?
Is my child’s learning data shared with third parties?
What should I do if I suspect my child’s account has been compromised?
Are there parental controls to limit access to specific areas of the platform?

Accessibility

Are there accessibility features for children with special educational needs?
Can Rurera be accessed via an app, or is it web-based?
Can Rurera be used in different languages?

Customer Support

How can I contact customer support if I need help?