Sign-up and Account Creation

Pre-Sale Questions

Is there a maximum number of students who can use Rurera in our school?
How customizable is Rurera for our school's specific needs?
How does Rurera fit into both in-person and remote learning environments?
How does Rurera handle class or year-group transitions for students already on the platform?
How can Rurera be integrated into our existing curriculum?
How long does the setup process take for our school?
What key information should our school know before integrating Rurera?

Onboarding

How do we get support during the onboarding process for staff and students?
Are there any specific requirements to start using Rurera?
What training will teachers and administrators receive?
What technical requirements does our school need to meet?

Sign-up and Account Creation

How can we create accounts for teachers and students?
How do we set up student accounts for the entire school?

Account Settings

How do we add teachers and students from the system?
How can I recover or unlock a locked account?
Is there an option to temporarily deactivate accounts?
How do I reset passwords for teachers or students?

Usage Guidelines

How do I monitor student engagement and identify struggling students?
How do I assign tasks and track student progress?
Can I share progress reports with parents?
Are teachers able to create custom content or assessments?
Can I assign different tasks to different groups of students?

Assessment and Tracking

How do teachers track student progress over time and across classes?
How can we compare the performance of different groups or the entire school?
What tools help teachers identify struggling students?
Can we create personalized reports for individual students?

Subscriptions and Pricing

What are the costs associated with using Rurera?
Are there additional fees for specific features or content?

Training Resources

What training resources are available for teachers?
Is there ongoing training available after onboarding?

Updates and Notifications

Will we be notified about upcoming changes?
Are there scheduled maintenance periods for the platform?
How often are updates and new features rolled out?

Security and Privacy

How secure is student data on the platform?
What measures are in place to protect data privacy?
What steps should we take if a data breach occurs?

Accessibility

Does Rurera support both remote learning and offline modes?
Is Rurera compatible with all types of devices?

Customer Support

What support is available for teachers and administrators?
How can we contact customer support for urgent inquiries?